Track a shipment
Enter a tracking number for the latest scan events and delivery estimate.
Open tracking(opens in new tab)Help & support
Get unstuck fast.
Most shipping questions have a short answer. Start here, and reach a real coordinator if the answer isn't below.
Knowledge base
Guides on packaging, restricted items, pickups, billing, and claims.
Browse guidesContact support
Message a coordinator about a shipment, an account, or a partnership.
Contact usNeed help? Email our ShipAxis support team.
For shipment, account, payment, technical, or general support questions, please email the ShipAxis support team. ship@goshipaxis.comOur team will respond by email as promptly as possible. For the initial ShipAxis launch, customer support is provided primarily by email so requests can be properly documented, researched, and routed to the appropriate team.
Carrier claims, loss, damage & service issues
Claims involving loss, damage, delay, non-delivery, or carrier service issues must be submitted and managed directly with the applicable carrier. Carrier terms, filing deadlines, coverage limitations, and documentation requirements apply. Where available, ShipAxis may provide shipment records or transaction information reasonably necessary for the customer to communicate with the carrier.
ShipAxis does not adjudicate carrier claims, determine claim eligibility, guarantee reimbursement, or assume responsibility for a carrier's approval, denial, payment, handling, or resolution of a claim.
For shipment tracking, use Track A Shipment. For carrier loss, damage, delay, or service claims, contact the applicable carrier directly.
Frequently asked questions
- Enter your tracking number on the Tracking page. You'll see the latest scan events, the current status, and the estimated delivery window. Numbers can take a few hours to appear after a label is created.
- Individuals can create a free ShipAxis account and pay per shipment. Business accounts may receive additional users, tools, billing and volume-pricing options.
- Request a one-off or recurring pickup from the Ship page or by contacting support. Recurring routes are typically confirmed within one business day.
- Hazardous materials, most lithium batteries shipped loose, perishables without proper packaging, cash, and other carrier-restricted goods. Ask ShipAxis AI or support before shipping anything unusual.
- Use a rigid double-wall box, at least two inches of cushioning on every side, and internal bracing so nothing shifts. Seal all seams with packing tape and remove old labels.
- Claims involving loss, damage, delay, non-delivery, or carrier service issues must be submitted and managed directly with the applicable carrier. Carrier terms, filing deadlines, coverage limitations, and documentation requirements apply. Where available, ShipAxis may provide shipment records or transaction information reasonably necessary for the customer to communicate with the carrier. ShipAxis does not adjudicate carrier claims, determine claim eligibility, guarantee reimbursement, or assume responsibility for a carrier's approval, denial, payment, handling, or resolution of a claim.
- ShipAxis pricing depends on your membership level, shipment characteristics, available carrier services, destination, account eligibility and applicable carrier charges. Customers see one clear ShipAxis shipping price before purchasing a label.
- Eligible international options are available where supported by the carrier, destination, commodity and account. Customs documentation and destination-specific requirements apply.
Still need a human?
Email the ShipAxis support team at ship@goshipaxis.com and a coordinator will follow up by email.