Help & support

Get unstuck fast.

Most shipping questions have a short answer. Start here, and reach a real coordinator if the answer isn't below.

Track a shipment

Enter a tracking number for the latest scan events and delivery estimate.

Guides on packaging, restricted items, pickups, billing, and claims.

Message a coordinator about a shipment, an account, or a partnership.

Shipping support, California: (619) 797-5794 · ship@goshipaxis.com · Mon–Fri, 7am–7pm PT

: Enter your tracking number on the Tracking page. You'll see the latest scan events, the current status, and the estimated delivery window. Numbers can take a few hours to appear after a label is created.
: Individuals can create a free ShipAxis account and pay per shipment. Business accounts may receive additional users, tools, billing and volume-pricing options.
: Request a one-off or recurring pickup from the Ship page or by contacting support. Recurring routes are typically confirmed within one business day.
: Hazardous materials, most lithium batteries shipped loose, perishables without proper packaging, cash, and other carrier-restricted goods. Ask ShipAxisAI or support before shipping anything unusual.
: Use a rigid double-wall box, at least two inches of cushioning on every side, and internal bracing so nothing shifts. Seal all seams with packing tape and remove old labels.
: Contact support with your tracking number and photos of the packaging. We open the carrier claim on your behalf and keep you updated through resolution. Carrier terms govern coverage limits.
: Rates depend on weight, dimensions, distance, service level, and any accessorial charges such as residential delivery or fuel. Compare options side by side before you commit.
: Eligible international options are available where supported by the carrier, destination, commodity and account. Customs documentation and destination-specific requirements apply.

Send us the details and a ShipAxis coordinator will follow up during business hours.