Packaging standards
Box selection, cushioning depth, sealing patterns, and how to protect fragile or oddly shaped goods.
- Use double-wall boxes for anything over 20 lbs
- Two inches of cushioning on all six sides
- H-tape every seam; remove old labels
Knowledge base
Shipping guides, minus the jargon.
The answers our coordinators give every day, written down so you don't have to ask twice.
Restricted & regulated items
What carriers refuse outright, what needs declaration, and what needs special packaging.
- No loose lithium batteries or aerosols
- Alcohol requires an approved licensee account
- Perishables need insulated packaging and express service
Rates, surcharges & billing
How dimensional weight, zones, fuel, and accessorial fees change the number you see at checkout.
- Dimensional weight applies to light, bulky boxes
- Residential and remote-area surcharges are shown before you buy
- Approved business accounts can be set up for invoiced billing
Handoff & drop-off
Getting your labeled package into the carrier network once it's ready to go.
- Drop-off and pickup availability depends on the service you selected
- Cut-off times vary by ZIP code and service level
- Keep your receipt or scan confirmation until delivery
Tracking & exceptions
What each scan means, when to worry about a delay, and how to escalate a stalled parcel.
- No movement for 48 hours warrants a trace
- Address corrections may add a day and a fee
- Delivery photos are retained by the carrier
Claims & damaged parcels
Claims are filed directly with the carrier; ShipAxis can provide the shipment records you need.
- Photograph packaging before discarding it
- File with the carrier within its claim window
- Declared value determines maximum coverage
Quick answers
- Enter your tracking number on the Tracking page. You'll see the latest scan events, the current status, and the estimated delivery window. Numbers can take a few hours to appear after a label is created.
- Individuals can create a free ShipAxis account and pay per shipment. Business accounts may receive additional users, tools, billing and volume-pricing options.
- Request a one-off or recurring pickup from the Ship page or by contacting support. Recurring routes are typically confirmed within one business day.
- Hazardous materials, most lithium batteries shipped loose, perishables without proper packaging, cash, and other carrier-restricted goods. Ask ShipAxis AI or support before shipping anything unusual.
- Use a rigid double-wall box, at least two inches of cushioning on every side, and internal bracing so nothing shifts. Seal all seams with packing tape and remove old labels.
- Claims involving loss, damage, delay, non-delivery, or carrier service issues must be submitted and managed directly with the applicable carrier. Carrier terms, filing deadlines, coverage limitations, and documentation requirements apply. Where available, ShipAxis may provide shipment records or transaction information reasonably necessary for the customer to communicate with the carrier. ShipAxis does not adjudicate carrier claims, determine claim eligibility, guarantee reimbursement, or assume responsibility for a carrier's approval, denial, payment, handling, or resolution of a claim.
- ShipAxis pricing depends on your membership level, shipment characteristics, available carrier services, destination, account eligibility and applicable carrier charges. Customers see one clear ShipAxis shipping price before purchasing a label.
- Eligible international options are available where supported by the carrier, destination, commodity and account. Customs documentation and destination-specific requirements apply.
Prefer to ask in your own words? Try ShipAxis AI or visit Help & Support.
Didn't find it here?
A ShipAxis coordinator can walk you through the specifics of your shipment or account.