Packaging standards
Box selection, cushioning depth, sealing patterns, and how to protect fragile or oddly shaped goods.
- Use double-wall boxes for anything over 20 lbs
- Two inches of cushioning on all six sides
- H-tape every seam; remove old labels
Knowledge base
Shipping guides, minus the jargon.
The answers our coordinators give every day, written down so you don't have to ask twice.
Restricted & regulated items
What carriers refuse outright, what needs declaration, and what needs special packaging.
- No loose lithium batteries or aerosols
- Alcohol requires an approved licensee account
- Perishables need insulated packaging and express service
Rates, surcharges & billing
How dimensional weight, zones, fuel, and accessorial fees change the number you see at checkout.
- Dimensional weight applies to light, bulky boxes
- Residential and remote-area surcharges are shown before you buy
- Approved business accounts can be set up for invoiced billing
Handoff & drop-off
Getting your labeled package into the carrier network once it's ready to go.
- Drop-off and pickup availability depends on the service you selected
- Cut-off times vary by ZIP code and service level
- Keep your receipt or scan confirmation until delivery
Tracking & exceptions
What each scan means, when to worry about a delay, and how to escalate a stalled parcel.
- No movement for 48 hours warrants a trace
- Address corrections may add a day and a fee
- Delivery photos are retained by the carrier
Claims & damaged parcels
Documentation to collect and how ShipAxis files a claim on your behalf.
- Photograph packaging before discarding it
- File within the carrier's claim window
- Declared value determines maximum coverage
Quick answers
- Enter your tracking number on the Tracking page. You'll see the latest scan events, the current status, and the estimated delivery window. Numbers can take a few hours to appear after a label is created.
- Individuals can create a free ShipAxis account and pay per shipment. Business accounts may receive additional users, tools, billing and volume-pricing options.
- Request a one-off or recurring pickup from the Ship page or by contacting support. Recurring routes are typically confirmed within one business day.
- Hazardous materials, most lithium batteries shipped loose, perishables without proper packaging, cash, and other carrier-restricted goods. Ask ShipAxisAI or support before shipping anything unusual.
- Use a rigid double-wall box, at least two inches of cushioning on every side, and internal bracing so nothing shifts. Seal all seams with packing tape and remove old labels.
- Contact support with your tracking number and photos of the packaging. We open the carrier claim on your behalf and keep you updated through resolution. Carrier terms govern coverage limits.
- Rates depend on weight, dimensions, distance, service level, and any accessorial charges such as residential delivery or fuel. Compare options side by side before you commit.
- Eligible international options are available where supported by the carrier, destination, commodity and account. Customs documentation and destination-specific requirements apply.
Prefer to ask in your own words? Try ShipAxisAI or visit Help & Support.
Didn't find it here?
A ShipAxis coordinator can walk you through the specifics of your shipment or account.