Trust Center
One place to review the policies, safeguards and disclosures that apply across GoShipAxis.com, ShipAxis.ai and ship.goshipaxis.com.
Terms & Conditions
The ground rules for using ShipAxis services and websites.
Privacy Policy
What we collect, how it's used, and your privacy choices.
Shipping Rules & Liability
Packaging standards, declared value, claims and coverage limits.
Restricted & Prohibited Items
What cannot move, and what needs special handling.
International Shipping Information
Customs basics, documentation and eligibility.
Refunds, Voids & Claims
Label voids, refund handling and how claims are filed.
Legal Updates
A plain-language changelog of policy revisions.
Help & Support
Answers, guides and how to reach a person.
All ShipAxis marketing and customer-facing language remains consistent with the current published ShipAxis Terms & Conditions, Shipping Rules, Privacy Policy and applicable customer agreements. Always refer to the published version linked above rather than a copy elsewhere.
ShipAxis AI recommends. The customer decides and verifies. Packaging suggestions, dimensions, weights, carrier options, restricted-item guidance and international advice are estimates based on the information provided — never exact measurements or guarantees. Verify actual packaged dimensions, weight and customs details before purchasing a label.
ShipAxis AIPayments are processed on the ShipAxis shipping platform through our secure payment provider. ShipAxis does not store complete card numbers or CVV/security codes.
ShipAxis CheckoutEach shipment is also governed by the terms of the carrier that moves it. Domestic and international shipping, subject to carrier availability, destination, commodity, service, account eligibility and applicable shipping restrictions.
Shipping RulesCustomer Support
ship@goshipaxis.com
For shipment, account, payment, technical, or general support questions, please email the ShipAxis support team.
Legal & Privacy
Legal Entity
Axis Logistics Holdings LLC, DBA ShipAxis
