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Legal Updates & Changelog

A running summary of changes to our policies, in plain language. The linked documents are always the authoritative version.

January 2026

Privacy Policy

  • Clearer description of the data collected when you request rates, create labels, track shipments, or contact support.
  • Expanded detail on carrier and service-provider sharing, and what is never sold.
  • California privacy rights, retention windows, and cookie choices are now spelled out.
Read The Full Document

Terms & Conditions

  • Restated ShipAxis's role as a shipping facilitator rather than a carrier.
  • Updated rules for quotes, adjustments, payment, refunds, and account responsibilities.
  • Dispute resolution now specifies arbitration in San Diego County, California.
Read The Full Document

Shipping Rules & Liability

  • Refreshed prohibited and restricted item guidance.
  • Clearer packaging standards, declared value, and coverage limits.
  • Step-by-step claim filing windows and documentation requirements.
Read The Full Document

Questions about these updates? Support: ship@goshipaxis.com. Legal: admin@goshipaxis.com.