Privacy Policy

Overview

This Privacy Policy explains how Axis Logistics Holdings LLC, DBA ShipAxis ("ShipAxis," "we," "us," or "our"), collects, uses, discloses, and protects your information when you use www.goshipaxis.com, ship.goshipaxis.com, shipaxis.ai, and related services ("Services").

Information We Collect

• Personal Information: Name, company, address, email, phone, account credentials, and communications.
• Shipment Information: Shipping/recipient addresses, package details, tracking numbers, and delivery information.
• Transaction Information: Payment method, billing records, and order history.
• Technical Information: IP address, device type, operating system, browser, pages visited, and cookies or similar technology.

How We Use Your Information

We may use your information to:

• Provide and manage shipping services, including quoting, processing, labeling, tracking, and customer support.
• Communicate about shipments, account issues, and Service updates.
• Prevent fraud and ensure Service and data security.
• Comply with legal and regulatory obligations.
• Improve and personalize our Services.
• Send marketing communications (opt-out is available).

Sharing Of Information

We only share your information as needed:

• With Carriers/Logistics Partners: To ship and deliver your items.
• With Service Providers: For site hosting, payment processing, fraud prevention, analytics, and similar operational purposes.
• With Authorities: When required by law, court order, or government request.

We do not sell or share personal information for monetary or other valuable consideration.

Your Rights (California Residents)

If you are a California resident, you have the right to request to know what personal information we collect, use, disclose, or "share"; request deletion or correction of your personal information, subject to certain exceptions; opt out of "sale/sharing" of your information (we do not currently sell/share personal info as defined by the CCPA/CPRA); and non-discrimination for exercising these rights.

To exercise these rights, email admin@goshipaxis.com or mail 2650 Jamacha Rd, Suite 147, El Cajon, CA 92019. You may also have your authorized agent submit a request.

Cookies And Tracking

We use cookies and similar technologies for site operation, analytics, and to improve Services. You can adjust your cookie preferences anytime. For more on cookies, see our Cookie Policy.

Manage cookie preferences

Retention

We retain shipment, billing, and support records as required for service, business, legal, and regulatory reasons, then securely delete or de-identify information when no longer needed.

Security

We use physical, technical, and administrative safeguards, including encryption and access controls, to protect your information. No method of transmission/storage is perfectly secure.

Children's Privacy

Our Services are not directed to children under 16 and we do not knowingly collect their personal data.

Changes To This Policy

We may update this Policy from time to time. Changes are effective upon posting. Continued use of our Services after updates constitutes acceptance of the revised Policy.

Contact Us

Questions or requests regarding this policy? Contact us at the address below.